Support

If you need an answer right away, our live chat is the fastest route. House of Fun Casino’s live agents are available around the clock, with most chats answered in under a minute so you can get back to spinning the reels or finishing a session. Live chat is ideal for account checks, bonus questions, and quick technical fixes.

Prefer email or phone? Here’s what to expect

For less urgent matters, email support is reliable and thorough. Expect a response within 24 hours, and often much sooner for straightforward questions. If you’d rather speak to someone, phone support is available 24/7; typical wait times are a few minutes, and we offer callback options when lines are busy. Our team can walk you through deposits and withdrawals, including transactions with MasterCard and Visa.

Find instant answers in our FAQs and Help Center

Before contacting an agent, try the Help Center for fast solutions to common issues. You’ll find clear guides on account setup, verification, deposit and withdrawal procedures, bonus terms like the “non-sticky” policy, game rules, and troubleshooting tips. The Help Center is organized for quick scanning so you can resolve routine questions without waiting.

Real people, real solutions — knowledgeable and caring support

Our support team knows the platform, the games from Aristocrat and Pragmatic Play, and the most common account and transaction issues. Whether it’s a payout query, a bonus clarification, or a technical glitch, agents aim to resolve problems promptly and respectfully. We explain next steps clearly, follow up when necessary, and treat every issue with priority.

Safe play and responsible gambling tools

House of Fun Casino’s support staff can also help you set deposit limits, take time-outs, or start self-exclusion if you need a break. We’ll guide you through verification steps to keep your account secure, and explain payout limits or bonus restrictions so there are no surprises. If you ever feel uncertain, reach out — we’re here to help you play responsibly.

For more detail on games, bonuses, and how we operate, check our full House of Fun Casino review. We’re here whenever you need us — friendly, fast, and ready to help you enjoy your experience safely.